Terms and conditions of sale

Effective Date: 05/23/2025

1. Seller Information

Business name: ID TRACK
Owner: HOLVOET Pierre-Alexandre
Nom d’usage: HOLVOET
SIREN (head office): 883 141 749
Date of registration in the RNE: 05/08/2025
Start of activity: 01/08/2025
Nature of the business: Commercial
Legal structure: Sole proprietorship (France)
APE code: 4791B – Distance selling via a specialized online catalog
Main activity: Creation, sale, and distribution of clothing, accessories, and personalized items related to musical, artistic, and digital culture. Online sales of physical products (textiles, merchandising, decorative objects, goodies, etc.), digital content (music, presets, visuals, templates, audio or graphic files), and creative services (design, branding, coaching, online training, audio or video production). The activity also includes occasional in-person sales (pop-ups, festivals, markets), shipping from home or via international logistics partners, as well as the creation of artistic collaborations, subscription offers, or content with restricted access.
Registered address: 31 allée des Géraniums, 13821 La Penne-sur-Huveaune, France
Contact: contact.idtrack@gmail.com

2. Products

ID TRACK sells personalized clothing and accessories, made to order according to the customer's specifications. Product visuals are for illustrative purposes only.

3. Prices

All prices shown on our site are inclusive of all taxes (TTC). As a micro-entreprise based in France, we are VAT-exempt under French law. No additional VAT will be charged.

4. Orders & Payment

Orders are confirmed upon full payment. We accept the following payment methods:

  • Credit & debit cards (via Shopify Payments)
  • PayPal
  • Apple Pay / Google Pay

A confirmation email will be sent after successful checkout.

5. Shipping

We ship worldwide to the United States, United Kingdom, and a wide selection of European countries. Orders are processed and delivered within an estimated 8 to 10 business days.

Details on shipping fees and delivery zones are available on our Shipping & Returns page.

6. Right of Withdrawal / Returns

All items sold are personalized and made to order. In accordance with consumer protection laws, these items are not eligible for returns or cancellations, except in cases of:

  • Defective or damaged items
  • Items not matching your order

If such a case occurs, please contact us at contact.idtrack@gmail.com within 14 days of receiving your order.

7. Intellectual Property

All content on this website (logos, texts, designs, graphics) is the exclusive property of ID TRACK and may not be copied or reused without written permission.

8. Limitation of Liability

ID TRACK shall not be liable for any indirect or consequential damages arising from the use of the website or delivery delays, except as required by applicable law.

9. Dispute Resolution

In case of a dispute, customers are encouraged to first seek an amicable solution by contacting us at contact.idtrack@gmail.com.

If no agreement is reached, the dispute may be submitted to the CNPM - Médiation de la consommation. If mediation fails, disputes will fall under the exclusive jurisdiction of French courts.

10. Governing Law

These terms are governed by French law.